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Patient Education: FAQ

Frequently Asked Questions

Your Questions Answered

You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit

What is your new patient procedure?

A new patient exam typically takes 30-60 minutes depending on the complexity of the case. The initial exam is thorough and we go through different exams to narrow down your complaints and their cause.

Do I need a doctor’s referral?

No you do not need an MD's referral.

What types of health insurance do you accept?

We currently accept BCBS of NE, Aetna/Coventry, Midlands Choice PPO Network, Nebraska Total Care (Medicaid), Healthy Blue (formerly WellCare), Medicare, MAHP NE, Sanford Health, Prime Health, First Choice of the Midwest, United Health Care, and Bright Health

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